Elbit Systems Visitors System
Easy way to manage visitors confirmation process
End-To-End Process In One System
Elbit Systems is a security company that has to manage the visitors confirmation process to prevent malicious individuals from gaining entry to the company's facilities.
A new system provides an E2E process that allows all users to manage the process more easily.
Competition Research
My first step is to interview employees in the military industry and IDF officers to understand how they approach the process and what challenges and solutions they use.
Visitors' systems don't solve the user problem, and some of the processes are still handled manually.
The main problem is managing visits that include top secret information or involve visitors from the military industry. This is because they need security clearance in advance.
The Problem
The current visitor system is extremely outdated and fails to offer comprehensive solutions to all parties involved, including hosts, security officers, and reception staff. The system does not adequately support proper workflow processes, resulting in duplicated efforts for CBTs, incomplete information on visitor classification, and a need for hosts to call CBTs to obtain feedback.
To address these issues, user requirements were analyzed in collaboration with security officials to ensure compliance with the company's security protocols and requirements during the work process.
User Research
Pain Points
User Research
Main Problem
The Host
The system can provide online feedback on whether the visitor has security clearance at Elbit or needs to deliver documents.
Security Officers
The inspector can easily determine the number of visits, which simplifies the decision-making process for approving visitors. Visitor classification information is stored within the system and made available to relevant users
The Reception
The reception’s employees are interested in enhancing the onboarding and releasing process and be able to handle a large number of visitors at the same time.
In addition, it is critical to monitor the equipment brought into the company's facilities, such as weapons, computers and other electronic equipment.
The reception staff must be informed of visitors' arrival and their identities, as well as receive information about the number of visitors present at the company.
Roles Analysis
Task Analysis
The Solution
I designed a comprehensive workflow that encompasses every stage of the visit, including entering visitor details, sharing information with relevant stakeholders, and receiving feedback on guest classification from the system
Efficiency Improvement
The inspector's approval process is now quick and streamlined. The inspector can easily determine the number of visits, which simplifies the decision-making process for approving visitors
Visitor classification information is stored within the system and made available to relevant users
Customer Centric Approach
Receiving and releasing visitors has become a much more efficient process. This allows reception staff to manage a high volume of visitors while simultaneously monitoring the equipment they bring into the company's facilities, such as weapons and electronic devices. The visitor release screen provides online access to the number of visitors on the premises
Information Architecture
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User Flow- The Host
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Wireframes
After understanding the users' needs,
I began drawing a law fidelity wireframes.
Once I had a clear vision for the design,
I moved on to creating digital prototypes
Users Feedback
Throughout the design process, I constantly sought feedback from users. Their input was invaluable in ensuring that the final product met their expectations and requirements. I made changes based on their feedback, continuously iterating and improving the design.
Michal Shavit
Dor Shani
Moran Lavi
R&D Manager
Security Officer
Reception manager
This is the first time I am receiving immediate feedback, and I know what to do next
The new system help me make the right decision and avoid mistakes.
I have all the information in the system
I can mange high volume of visitors. I always know who is still in the company facility
The Host- New Visit
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Security Officers-Visit Approval
